My wireless OfficeJet5740 cannot connect to my IP address

[carolynd2]

I did an update that was listed on my HP Support Assistant.  It was printing fine earlier in the day.  I think the update may have been a mistake.  I don't know how to "undo" the update. 

[DavidSMP]

@carolynd2,

Thanks for stopping by the HP Support Forums.  After reading your post I see that you need assistance regarding issues with connecting the printer to the wireless network. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂  

To assist you with accurate information I would require more information regarding this:

• Did you run HP print and scan doctor and check again?
• Did you try to uninstall and reinstall the printer drivers at the root level?

For now, try these steps:

• Please perform a hard reset on the printer from this link https://support.hp.com/us-en/product/hp-officejet-5740-e-all-in-one-printer-series/6617253/model/661... by following instructions from the section “Step 1: Reset the printer”
• Then restore network defaults on the printer from this user guide: http://h10032.www1.hp.com/ctg/Manual/c04426664 and refer to pages 88 and 89 for instructions on how to do it.
• Then run HP print and scan doctor from this link: http://support.hp.com/us-en/document/c02073861

Now check if it gets fixed. If it continues then uninstall and reinstall the printer drivers at the root level by following these step by step instructions:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 

Then download the latest full feature driver from https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-5740-e-all-in-one-printer-se... and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

Then assign a Manual IP address to the printer from this link: https://support.hp.com/in-en/document/c02790693 (HP Printers - Printer Does Not Maintain Wireless Connection)

Follow instructions from the section “Step 11: Assign a manual IP address to your printer”

If the issue continues, then perform all the relevant steps from step 1 to step 11 from the same link.

This should do the trick for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  Please note that I am not overloading you with steps but instead, giving you more information to work with.

We are as eager as you are to get the issue fixed. I request you to perform all these steps till the issue is fixed.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[carolynd2 · Accepted solution]

Thank you, David, for replying.  Before receiving this, I kept trying.  I had used the Virtual Assistant and the HP Support Assistant but I had been focused on the printer.  I tried again but ran it on the PC.  The answer that came up and worked was to unplug the router provided by my internet provider and to turn off or unplug the printer.  I did so and waited for a couple of minutes before reconnecting them.  That worked.  Thank you for taking the time to answer my cry for help.

[Flower_Bud]

@carolynd2

Thank you for responding!

Although, I'm glad it's worked out for you!

I think we can both agree at this point that there are other people who could benefit from the steps I have suggested so far, considering I have mentioned the same steps that coincidently resolved your issue.

That said, if you don't mind please click on accept as solution.

If you have any future questions don't hesitate to ask.

Have a good day!