My yellow and magenta are printing as green and purple

[LB2018]

I am trying to print a photo and it is not printing correctly.  When I printed a Status Report the colors for magneta is purple and the yellow is green.  Can I somehow reset to the right color?

[Raj1788]

@LB2018

Welcome to the HP Support Community

Let's try the below steps that could resolve the issue!

Clean the printhead

Use an automated tool to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

3. Swipe the display to scroll to Tools, and then touch Tools.

4. Touch Clean Printhead. There are three cleaning stages. A test page (different from the Print Quality Diagnostics page) prints between each cleaning stage. Do not use this test page for analysis. Touch No when prompted to continue the next level of cleaning.

Align the printhead

Use an automated tool to align the printhead.

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

3. Swipe the display to scroll to Tools, and then touch Tools.

4. Touch Align Printhead.

5. After the printer prints the alignment page, touch OK, and then recycle or discard the alignment page.

6. Print another Print Quality Diagnostic Page to see if the issue is resolved.

Use this link: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/docum... for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)