Myprinter wont print in colour

[imlphelps]

Can anyone help? I have suddenly lost the ability to print in colour. There is no option in the printing preferences to select the colour and all the tabs have padlocks which it didn't before.

[Raj2111]

Hi imlphelps,

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile,

Regards,

Raj

[Raj2111]

Hi imlphelps,

We haven't heard from you!

This post is concerning the thread you recently created in your friendly neighbourhood (HP Community).

I would like to know if the resolution we provided worked for you.

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 
 

-Regards

Raj