NEW PINTER SET UP (BLUE INK LEAKING ISSUE_

[TeacherMan21]

Purchased a new HP Inkjet Printer 9018e yesterday.  The blue ink is not registering as full on HP Smart along with the printer telling me there is a 'leaky cartridge'.  Purchased new ink this morning & now the error message is saying 'use the set up cartridges. (which I tried).  What do I need to do?

[Dragon-Fur]

@TeacherMan21 

Welcome to the HP Community.

Frustrating... nice printer - too bad it is stubborn...

Register the printer - Contact HP Support.

OR

Wait here for an agent to find and respond to your issue.

Slower to wait (we are not HP Support) - usually works.

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When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018e All-in-One Printer 

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

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[Betty0610]

@TeacherMan21

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!