NEW PRINTER HP OFFICEJET 250 MOBILE ALL IN ONE BATTERY FAILED MESSAGE

[mcdowawx]

MY HP OFFICEJET 250 MOBILE SINCE PURCHASE SHOWING MESSAGE BATTERY FAULT - MUST BE REPLACED AND TO ORDER A NEW ONE, i HAVE RE-INSTALLED SEVERAL TIMES BUT STILL MESSAGE APPEARS ON THE SCREEN AND THEN I CANNOT USE THE PRINTER. UNPLUGGING THE POWER RESTARTING WORKS OK FOR A WHILE BUT THEN MESSAGE RETURNS WITH BATTERY  SYYMBOL ORANGE LIGHT FLASHING, THIS IS PERSISTENT, THE PRINTER IS NEW AND CARRIES A 4 YEAR SUPPORT

[A_Gayathri]

Hi @mcdowawx ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing persistent issues with the battery on your HP OfficeJet 250 Mobile All-In-One Printer, despite re-installing several times. Here are a few steps you can try to resolve this issue:

• Update Firmware: Ensure that your printer has the latest firmware installed. Sometimes, updates can resolve battery-related issues. Update the firmware on an HP printer
• Reset the Printer: Perform a reset of the printer to see if it helps clear the error. To do this, you typically need to turn off the printer, disconnect the power cable, wait for about 1 minute, and then reconnect the power cable and turn the printer back on.
• Check Battery Contacts: Ensure that the battery contacts on both the printer and the battery itself are clean and free of any dust or debris. Sometimes poor contact can cause battery-related errors.

Refer to this document:  HP OfficeJet 250 Mobile All-in-One Printer series User manual

I hope this helps. 

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Take care and have a good day.

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