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‎08-12-2020 08:05 AM

HP Recommended
Product: Envy 6020
Operating System: Microsoft Windows 10 IOT

Hi, I have a brand new Envy 6020 3 in 1 printer and scanner, it came with two coloured ink and no black and I can't get through the set up stage for ink even though I have the correct ink (not not the black set up ink)

1 REPLY 1

‎08-15-2020 02:26 AM

HP Recommended

@LBurkinshaw, Welcome to the HP Support Community!

 

Apologies for the inconvenience. This is unusual. Please reach out to the HP Support in your region regarding the replacement options for your printer or you may return it to the store where it was purchased from and get a replacement under return policy.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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