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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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NO Set up Ink

HP Recommended
Envy 6020
Microsoft Windows 10 IOT

Hi, I have a brand new Envy 6020 3 in 1 printer and scanner, it came with two coloured ink and no black and I can't get through the set up stage for ink even though I have the correct ink (not not the black set up ink)

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HP Support Agent
HP Support Agent
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HP Recommended

@LBurkinshaw, Welcome to the HP Support Community!

 

Apologies for the inconvenience. This is unusual. Please reach out to the HP Support in your region regarding the replacement options for your printer or you may return it to the store where it was purchased from and get a replacement under return policy.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
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