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‎07-12-2024 04:23 PM

HP Recommended
Product: HP OfficeJet 6962 All-in-One Printer

I have HP printer OfficeJet 6962 and I'm using Smart ink 902Xl cartiridge. When I was trying to relpace the empty cartridges with the full ones it gave me an error message that the HP chip on cartridge wasn't compatible with HP printer even though the empty one were from same brand and same box. When i put the empty ones back on the printer read them fine, I did the new firmware update, and it still same issue. I don't know what else I can do to make it work, Any suggestions please !!

 Thank you in advance.

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2024 04:48 PM

HP Recommended

You will need to contact the vendor of those cartridges as they should be able to provide a solution. HP does not support the use of 3rd party cartridges.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1

‎07-12-2024 04:48 PM

HP Recommended

You will need to contact the vendor of those cartridges as they should be able to provide a solution. HP does not support the use of 3rd party cartridges.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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