NVRAM Reset

[jgv1011]

I attempted to update the firmware on the printer and now the printer is stuck. I cannot print a self test by holding the Resume/Cancel button nor does it show up in the HP Smart utility or the HP Easy Start application. Based on other posts in this thread, I think it needs an NVRAM reset. Can you send me the instructions on how to do that?

I am using a Mac mini running Mac OS Catalina. I do not have access to a Windows computer.

Thank you.

[Jay_G24]

Hi @jgv1011,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[jgv1011]

I am not seeing your private message. When I click on the link you provided all I see is this:

Beware of fake HP Support

Be alert for scammers who may be posing as HP support representatives, particularly those who claim to be “HP Helpdesk”. Only call numbers from people who have aon their profile page. If you think you have received a fake HP Support message, please report it to us by clicking on the blue "Report Inappropriate Content" button above the message in the Private Message portion of the Community. Thank you!

Can you please send me the instructions again? Thanks.

[Jay_G24]

Go to your profile and click on your inbox and check if you have received a response from me.

I have sent another message with instructions.

Let me know!