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Locked

‎08-31-2020 04:47 PM

HP Recommended
Product: Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

I lost the password to my Laserjet Pro MFP M477fdw printer -- the EWS password. I set up the printer over a year ago. I just did a required update on my router firmware, and now the printer shows "Offline" on my computer all of the time (although I can print to it from my iPhone). I use HP Print and Scan Doctor and it gives prompt to log into my printer. I cannot find out how to reset the password, even after connecting to the WiFi Direct connection. How can I reset EWS password?

3 people had the same question
2 REPLIES 2

‎08-31-2020 05:43 PM

HP Recommended

Sent you a private message with instructions.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-24-2020 04:19 AM

HP Recommended

Hi All,

 

I've just recently finished setting up a new HP Color LaserJet Pro MFP M479fdw that I bought and when I chose a password for the first time for the admin user in the EWS, it is not accepting the password that I selected when trying to login, and I've tried all different combinations possible.

 

There is no way that this is a matter of not entering the password correctly, as it was copy and pasted from a password database directly, so for some reason the EWS admin password didn't accept the password I had chosen, and didn't notify me that there were any issues with it.. but has decided to lock me out of everything anyway until I enter a correct EWS admin password.

 

The only way I can see that I'm going to recover from this is to be able to reset or reconfigure a new EWS admin password.

 

From the looks of this post below it seems like there is a fix, so if someone could possibly let me know how I can accomplish this with the model of printer I have, I would be extremely grateful

 

Thank you.

A glitch in the Matrix.
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