Need a USB Connection - Officejet 3830

[Cass1584]

My HP OfficeJet .3830 is connected to my PC via USB .  When I changed the cartridge on the printer, it now says the computer and printer are not connecting.  I tried the HP doctor and followed all directions 10 times and still not connecting.  Now I can't shut down the message "UNABLE TO COMMUNICATE WITH PRINTER" - even when I shutdown the computer.  All of the instructions are way over my head, so I will have to call the Geek Squad to help me with this.  Very frustrating

[Jeet_singh]

@Cass1584,

Thank you for posting your query on HP Support Community,

Have you tried to connect the cable to a different USB port available on the PC.

Have you tried to swap the USB cable.

Let's try these steps here: 

Let's try to uninstall the printer from the root level and then reinstall it by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here (Please select the Operating system and version of Windows before downloading and installing the full feature software for this printer).
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes for further assistance!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!