Need a regionalisation request for HP Deskjet 2510

[Florine687]

Hi,

I need a regionalisation request for my printer.

I have an HP Deskjet 2510, with original 301 cartridge .

Here, in new caledonia, i found 61 cartridge, defined as compatible cartridge .

When installing new cartridge , a  compatibility error poped up. 

Can i have the procedure to change the region of the printer please ? 

Thank you for your help

Florine

[Sneha_01]

Hi @Florine687,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Florine687]

Hello Rachel,

Thank you for your response. I have indeed moved to another country. I meet the prerequisites to perform the "regional reset":

• The printer is connected via a USB cable.
• I have installed the full printer software on my computer.
• The original cartridges have been reinserted into the printer.
• The HP Smart App is installed, and I was able to launch it and log in with my HP account.

What are the next instructions? I tried to look through the HP Smart App, but I didn't find anything regarding a "region reset."

Thank you for your help!

Best regards, Florine

[Sneha_01]

Hi @Florine687 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Florine687]

Hi Rachel,

Thank you for you answer.

I followed the steps and just sent you a private message with all the informations you asked for. 

Best regards.

Florine

[Florine687]

Hi, 

After few messages in private, the last one asks me to reply to the public post (so here).

I don't understand.... 

What can I say here to have the regionalisation reset of my printer please ? 

[Irfan_06]

Hi @Florine687,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Florine687]

Hi Irwin, 

Here are the informations you asked for :

Which country did you move from and to? France to New Caledonia

Do you have the ink cartridges for both regions? yes

Do you have a printer USB cable or is it connected wirelessly? USB Cable

Do you have the printer full feature software or the HP smart app and drivers installed on your PC? Yes

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac? => Windows

2) Confirm the printer model. => HP Deskjet 2510

Thank you for your help.

Sincerely

Florine

[Irfan_06]

Hi @Florine687,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support