Need hp customer care number to dial for printer.

[Rammohand]

Hp printer says issue with colour head, need help on this.

[Jay_G24]

Hi @Rammohand,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing printhead issue.

Try the below suggestions -

Determine which printhead caused the error

Look at the printer display or control panel to determine which printhead caused the error.

If the Cartridge Problem error has a Tri-color icon or the blinking icon is above the Tri-color icon, the Tri-color cartridge caused the error.

If the Cartridge Problem error has a Black icon or the blinking icon is above the Black icon, the Black cartridge caused the error.

If the Cartridge Problem error has both Tri-color and Black icons or the blinking icons are above the Tri-color and Black icons, both cartridges caused the error.

Check the printheads

The printer might display an error if the printheads are not correctly installed.

Make sure the ink tanks are at least half full.

Make sure paper is loaded in the main tray, and then turn on the printer.

Open the front door, and then open the printhead access door.

Wait until the carriage stops moving before you continue.

Make sure the printhead carriage latch is closed.

If the printhead latch is closed, continue with these steps.

If the printhead latch is open, push down on the latch to close it, close the front door, and then try to print. If the error persists, continue with these steps.

Push down on the printhead latch to unlock it.

On the printhead with the error, press down to release it, pull it out of its slot, and then set it on a protective surface, such as a sheet of paper.

CAUTION:

To prevent ink from leaking or transferring, hold the printhead by the sides and keep it upright at all times.

Make sure the plugs on top of the printhead have been removed.

Make sure the tape from the printhead contacts has been removed.

CAUTION:

Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

Slide the printhead at a slight upward angle into its slot, and then push up on the printhead until it snaps into place.

Repeat these steps for the other printhead, only if indicated by the Printhead icon or error message.

Close the printhead latch by pushing it down until it locks into place.

Close the printhead access door, and then close the front door.

Align the printheads.

If your printer has a touchscreen control panel, follow the control panel prompts to print an Alignment Page, and then follow the instructions on the page to align the printheads.

If your printer does not have a touchscreen control panel, an A blinks on the control panel and an Alignment Page prints automatically. Follow the instructions on the page to align the printheads.

Reset the printer

Reset the printer to recover from printer errors or failures.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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