Need one Black Instant Ink replacement cartridges. Not 2 tricolor

[Donnab500]

 I show a complete zero ( ())Black colorcartridge level in my ink status screen.  I presently have two HP Instant tri-color cartridges in my possession.  IT has been 8-5-16 since I last received or installed a HP Black cartridge.

How do I get the Black cartridge sent to me by HP Instant Ink personnel instead of all the tri-colors that I do receive?

Thank you.

[Riddle_Decipher · Accepted solution]

@Donnab500

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

I Understand you are in need of support and I would love to help, 

however, I need more information to help your cause,

 Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage as I've sent out a list of questions and I could provide a better solution once I have the answers, hence help me, help you 😉 

 Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Donnab500]

I appreciate your help. I now have a working black cartridge and all is well.

Thank you for taking the time to answer my question.

[MKazi]

@Donnab500

Hi,

as @Riddle_Decipher is out of the office today, I'm replying to you. 

I'm glad to hear that the black ink cartridge is working fine and the issue is resolved. I truly appreciate your efforts and patience. 

Happy printing!