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‎04-08-2024 02:51 PM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

My HP Envy 5530 has gotten stuck with the "Improper shutdown" message, and the screen is entirely unresponsive. 

 

I've fo

 

I need to factory reset ASAP. 

 

Please

2 REPLIES 2

‎04-08-2024 03:58 PM

HP Recommended

How to reset the printer
https://www.youtube.com/watch?v=b2fpLbRpKaM&ab_channel=AdamHumphreys

 

 

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‎04-09-2024 06:11 AM

HP Recommended

Hi BeemerBiker - Thanks so much for your help!

The issue with the "Improper Shutdown," and how I entered into the loop in the first place, is the touchscreen doesn't respond to any touches. Zero.

I can't hit "OK" to dismiss that, and nothing else responds to any pressure.

It's almost the screen isn't connected to the printer any longer. Totally dead.

So using the touchscreen to access that hidden menu for a reset isn't an option for me.

Any other thoughts?

I'm totally ready to pull the trigger on another printer.

Thanks,

M.

(My family in Rome were hardcore BeemerBikers going back many years.)

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