-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Need to bypass printer cartridge set up on HP5520 do not hav...

Create an account on the HP Community to personalize your profile and ask a question
10-28-2018 03:13 PM
I have a photosmart 5520 printer, lost factory cartridges and system is prompting me for set up. The printer was bought several years ago, setup cartridges is not an option. I need to bypass factory cartridges. Would be greatly appreciate it if you would share how to bypass them so I can return the printer back to normal mode with retail hp cartridges.
Solved! Go to Solution.
Accepted Solutions
10-29-2018 07:06 PM
Thank you for choosing the HP Support Forums, a community energized by solutions, as we are eager to help resolve your concerns,
I am Riddle_Decipher and I'm at your service (Like a Genie, however, without magic powers) 😉
Have you attempted to reset the printer to resolve such issues?
If not, here's what you need to start with:
Resetting the printer can resolve an ink cartridge error.
-
Turn the printer on, if it is not already on.
-
Wait until the printer is idle and silent before you continue.
-
With the printer turned on, disconnect the power cord from the rear of the printer.
-
Unplug the power cord from the wall outlet.
-
Wait at least 60 seconds.
-
Plug the power cord back into the wall outlet.
NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
-
Reconnect the power cord to the rear of the printer.
-
Turn on the printer, if it does not automatically turn on.
-
Wait until the printer is idle and silent before you proceed.
Try to print. If the issue persists, continue to the next step.
please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope:
Click here for more details on how to access the private messages on HP Forums
I hope your day gets better, good luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
10-29-2018 07:06 PM
Thank you for choosing the HP Support Forums, a community energized by solutions, as we are eager to help resolve your concerns,
I am Riddle_Decipher and I'm at your service (Like a Genie, however, without magic powers) 😉
Have you attempted to reset the printer to resolve such issues?
If not, here's what you need to start with:
Resetting the printer can resolve an ink cartridge error.
-
Turn the printer on, if it is not already on.
-
Wait until the printer is idle and silent before you continue.
-
With the printer turned on, disconnect the power cord from the rear of the printer.
-
Unplug the power cord from the wall outlet.
-
Wait at least 60 seconds.
-
Plug the power cord back into the wall outlet.
NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
-
Reconnect the power cord to the rear of the printer.
-
Turn on the printer, if it does not automatically turn on.
-
Wait until the printer is idle and silent before you proceed.
Try to print. If the issue persists, continue to the next step.
please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope:
Click here for more details on how to access the private messages on HP Forums
I hope your day gets better, good luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.