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‎02-10-2022 11:01 PM - edited ‎02-10-2022 11:03 PM

HP Recommended
Product: HP 6968
Operating System: Microsoft Windows 10 (64-bit)

I operate a help desk at my retirement community of 500 residents, 100 of which have HP printers.  A number of the residents who had been using the Instant Ink  service have elected for different reasons to discontinue the service.  So, they sign in to their Instant Ink account, and cancel the service.

 

They then go out and purchase non-Instant Ink cartridges, and install them in their printer.  

 

Now, every time they print a document, the printer display screen gives a message "Connect printer to update HP Instant Ink status".  So, in order to print their document they have to select ok. 

 

I have tried to help by (1) going to the printer settings and doing a Factory Reset, then (2) in the settings on their PC I delete the printer, and then re-install the printer.

 

However, no matter what I do I can not get the printer to "forgot" its Instant Ink settings.  For every print job I get the error message indicated above, and have to click ok on the printer display screen to be able to print.

 

Somehow the printer will never forget it once used Instant Ink, even without Instant Ink cartridges installed, and the service canceled. 

 

This is not just for one person, one printer.  It is for all of the folks here who have decided to cancel their Instant Ink service.

 

Can anyone help? 

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