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‎08-26-2024 01:31 PM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

My spouse is wanting to use our OfficeJet 3038 in her classroom. We downloaded the drivers and set up everything perfectly fine using a USB cable. But now she is getting a message that the printer has to be connected to the internet or it will halt printing. We restarted everything and reconnected but it finally halted her from printing yesterday. The school will not allow her to connect the printer to their network. Is there a work around so she can continue to use this printer? I find it ridiculous that a printer HAS TO HAVE internet in order to work. 

 

Thank you for any help!!!

1 REPLY 1

‎08-28-2024 02:41 PM

HP Recommended

Hi @Sunny1279,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with printing on your Printer via USB cable.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

 

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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