Need to reset the printer

[Papabear100]

The printer (HP OfficejetPro 6970) has recently been playing up so i want to do a factory reset.

But, the screen is showing ""this feature has been loacked by the person who set up the printer", which considering i set it up and didnt lock anytihing is a bit odd.

How can I do a reset when the features are "locked" ?

Thanks in advance

[Anand_Andy]

Hi @Papabear100,

Welcome to the HP Support Community

I understand you need information on performing a factory reset on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!