• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-15-2017 07:42 AM

HP Recommended
Product: hp officejet x451dw
Operating System: Microsoft Windows 10 (64-bit)

Hello,

my printer network stopped working. I tryed to do a factory reset but there is still an error saying "Built-in network capabilities have been disabled. Contact network administrator or person who set up the printer."

 

Printer Model Hp Officejet x451dw

 

Can you help me, please?

 

Thank you

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2017 10:58 AM

HP Recommended

Hi,

 

 

Please follow these steps below.

 

  1. push back arror
  2. x
  3. back twice
  4. service menu
  5. scroll to network – ok
  6. hit ok, this will enable
  7. do again, it will re-anble

 

Thanks.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎09-20-2017 10:57 AM

HP Recommended

Hi,

 

Please, try resetting the network settings to factory default. Then install the software to 

 

Resetting network setting:

 

1. Go to printer LCD panel

2. Select Setup->Tools->Reset to Factory defaults.

3. Then re-install the software and go through the setup again.

 

Hope this will help you.

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎09-20-2017 10:58 AM

HP Recommended

Hi,

 

 

Please follow these steps below.

 

  1. push back arror
  2. x
  3. back twice
  4. service menu
  5. scroll to network – ok
  6. hit ok, this will enable
  7. do again, it will re-anble

 

Thanks.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
1 person found this reply helpful
Was this reply helpful? Yes No

‎09-20-2017 11:07 AM

HP Recommended
Thank you!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.