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‎05-13-2013 09:26 AM - edited ‎05-13-2013 09:26 AM

HP Recommended

Try to reset your router. Unplug it for 30 seconds and plug it back in. 

 

Have you ever been able to connect and print before?

 

Here is a list of ports that you can contact your router company about, and see if they are open. 

UDP: 5353, 67, 547, 53, 5355, 137, 138, 139, 427, 161, 514 3702, 445, 3910

TCP: 445, 80, 68, 8080, 443, 137, 138, 139,  427, 9100, 445, 515, 161, 9101, 9103, 9110, 9220, 9290, 9280, 9500

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
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‎10-18-2013 02:30 AM

HP Recommended

If installed Symentec Go to RUN---> Type      smc   -Stop    You are Done. Now u can Install it.

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‎02-01-2014 10:38 PM

HP Recommended

I have the same problem. My printer is an Officejet 4500 G510n-z and my operating system is Windows 8.1. Would a similar procedure work? I would appreciate your advice. I have followed all the possible solutions described on the HP website to no avail.

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‎04-19-2016 11:53 AM

HP Recommended

This worked for my brand new MFP M377dw

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‎11-19-2017 04:38 AM

HP Recommended

After days/weeks of struggeling, multiple reinstallations of windows and drivers, and trying all the solutions offered in the various forums I finally solved the problem for my printer:

 

printer: HP Envy 4500

 

- PROBLEM: after a windows 10 update the driver was not working anymore. I got a message like 'driver seems not to be installed...'.

- I installed the printer again. The printer was visible in the netwerk but during the installation it failed.

- tried installing windows again and again. Everytime printer was working untill windows updated.

- tried HP docter

- tried uninstall, emptying Temp folders, delete everything, making local admin accounts and all the other sugestions you can find on the forum.

- during one of the uninstalls I got the message 'couldn't remove prnhpcl1.inf'.  Tried to remove it manually: didnt work.

- installed windows again. installed all the possible updates before installing the printer. Installed the printer. Installation seemed to work!... but unfortunatelly when printing i got the same message again 'driver seems not to be installed'.

- I don't know why but then I navigated tot C:/WINDOWS/INF/prnhpcl1.inf and rightclicked the file and clicked 'install'.

...

- Printer working again! 8-P

 

Hope this works for others as well!!!

 

cheers,

Marijn

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‎01-14-2018 04:21 PM

HP Recommended

After trying everything, this is the only thing that worked, thanks!

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