New 364XLnon HP cartridges on 5524 printer - black ink not printing - all other colours print

[Enkers123]

I have just installed Non HP 364XL ink cartridges on my printer HP5524 - i have tried copying and printing documents but there is nothing printing out - i have run the test prints and it seems as if the black ink is not printing. I have now had 2 new non HPblack ink cartridges 364XL and am wondering if it a cartridge issue or a print issue. I have tried copying and nothing it does not print any black ink on the document.It is just a white piece of paper. Anyone have any ideas why

[Flower_Bud]

@Enkers123

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer does not print in black, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps?

Let's try these steps to resolve the issue: 

Print a Print Quality Diagnostic report

Print a Print Quality Diagnostic report, and then evaluate the results.

1. Load plain, white paper in the tray.

2. From the control panel home screen, touch the Settings icon .

3. Touch Tools, and then touch Print Quality Report.

   The printer prints the Print Quality Diagnostic report.

   Figure: Example of a Print Quality Diagnostic report with no defects

   

Make sure the ink cartridges are properly vented and correctly seated

If the vent on the top of the ink cartridge is clogged or obstructed, the ink cartridge might not work properly. If you found defects on the Print Quality Diagnostic report, check that the ink cartridges are properly vented and correctly seated.

1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.

2. Open the cartridge access door. The carriage moves to the access area.

   Figure: Open the cartridge access door

   

3. Press the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.

   Figure: Remove the cartridge from the slot

   

4. Examine the vent area on each cartridge, above the HP logo on the top of the cartridge.

   Figure: Vent area on the top of the cartridge

   

5. If the cartridge still has the orange pull-tab attached, pull to remove it.

   Figure: Orange pull tab

   

6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

   Figure: Clean the clogged vent with a pin

   1. Clogged vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

7. With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.

   NOTE: Make sure that each cartridge is installed in the correct slot. Match the shape of the icon and the color of the cartridge with the slot that has the same shaped icon and color.

   Figure: Reinsert the cartridge

   

8. Repeat these steps to inspect the vents on each of the cartridges.

9. Make sure that each cartridge is firmly in place in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.

10. Close the cartridge access door.

    Figure: Close the cartridge access door

    

11. Try the print job again.

If inspecting the vents on the ink cartridges did not resolve the issue, continue to the next step.

Clean the printhead

If you found defects on the Print Quality Diagnostic report, run an automated tool to clean the printhead.

1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.

2. From the control panel home screen, touch the Settings icon (), and then touch Tools.

3. Touch the Down Arrow (), and then touch Clean Printhead. The product cleans the printheads, and then prints a test page.

4. Review the print quality on the test page.

   Figure: Example of the printhead cleaning test page

   • If the print quality on the test page is satisfactory, return to the current print job.

   • If the print quality on the test page is unsatisfactory, perform a secondary cleaning of the printhead.

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last cleaning stage to start the first stage of the cleaning process over again.

Let me know how this goes,

Cheers!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[Enkers123]

Im not sure if it is settingss issue.

As i can print from my phone to the printer and it works. I can also scan to my computer but it doesnt allow me to photocopy or print from the computer it jus prints out blank pages. I have also bought some new HP ink. Can you help?

[sandytechy20]

@Enkers123

I see that you were interacting with @Flower_Bud. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

This looks like a hardware issue.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.