New 9015e printer will not print 4x6 photo, even though I set it to 4x6 and touched accept

[BigK54]

I cannot get the printer to recognize a 4x6 photo paper. I select 4x6 from menu, call for printout and get an error of paper mismatch, 8 1/2 by 11.  I clearly accepted 4x6

[Dragon-Fur]

@BigK54 

Edit / Update - Add "Printer Software" section

Welcome to the HP User Community.

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@BigK54 wrote:

I cannot get the printer to recognize a 4x6 photo paper.

I select 4x6 from menu,

call for printout and get an error of paper mismatch, 8 1/2 by 11. 

I clearly accepted 4x6

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If you have not done so,

Make sure the printer is aware of the paper size / type - Tray and Paper Management.

Set / Adjust the setting on the printer control panel or using the Embedded Web Server (EWS).

After the printer knows what to expect, the software / application can select the paper size / type.

Examples

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

Example - Retain / Modify (update / edit) / Check Paper Size & Type - Tray and Paper Management

Note:  If your printer has only one tray, the Paper Size / Type should be set for that tray

EWS_9025_Preferences_Tray_and_Paper_Management_All_8

Example - HP Smart - Windows - Simple Photo Print - 4x6 inch - Borderless

HP_Smart_W10_Borderless_Print_4x6_11

What else?

Printer Software

If you have not done so,

Install the Full Feature Software / full driver printer software.

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>>> Check / Install the Full Feature Software / full driver printer software

The full driver provides the foundation on which other programs and printing software depend.

The driver includes HP Scan – HP Scan supports scanning / saving / printing your scan content.

Preparation - Install Full Driver Printer Software

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Make sure your VPN is switched Off when installing software.

Printer Software Check - Is the printer software installed?

Notes

When the full driver printer software is installed,

Find the printer software listed in Control Panel > icon view > Programs and Features.

The installation of the full printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_6

Video - Install printer software

HP OfficeJet 9010 | 9015 | 9018 | 9019 : Download & Install HP Full featured software 

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 9015e All-in-One Printer 

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