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‎02-28-2019 08:39 PM

HP Recommended
Product: HP Envy 4500 Series
Operating System: Chrome OS

I replaced both my ink cartridges as before, ran my print test, and yuck!

I have followed all the print tests, done the cleanings reccomended and in the tools section of the printer, left the cartridge out of printer with copper side up in the air for hours and even nearly 24 hours, and still I can't get it to work. Do I just have a bad cartridge? This printer is maybe nearly 2 years old with no prior problems. I don't have the receipt or package so I don't think Wal-Mart is going to let me exchange it. 2019-02-28 20-32-44.JPEG2019-02-28 20-31-58.JPEG

1 person had the same question
3 REPLIES 3

‎03-01-2019 01:37 PM

HP Recommended

@MrsMeigel

 

Welcome to the HP Support Community.

 

Yes, it could be a bad cartridge. Does the same happen with a copy?

 

Thanks!

 

 


I am an HP Employee

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‎03-01-2019 06:04 PM

HP Recommended

yes, it's not as bad as the tests I ran but it's still not so pretty. The photo example is a copy of my sewing manual I had scanned in and printed off.thumbnail.jpeg

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‎03-02-2019 02:48 PM

HP Recommended

@MrsMeigel

 

 I recommend you contact the HP Support Team as this could be a hardware or a cartridge issue.

 

Click on this link – www.hp.com/contacthp/

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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