New Cartridge Wont snap into Printer

[Jgiess]

I have a three pack of 564XL cartridges. I used one, tried the next one and that one will not snap into the cartridge holder. I then tried the third and it worked fine.

I followed the package instructions for the warranty (warranty ends 11/2017), but the warranty section wont recognize any of the information. I tried the product number, info on the packaging, anything I can find, but can not find a way to contact HP to get a replacement.

Any assistance is appreciated.

[Rainbow23]

Hi @Jgiess,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you want to know how to replace the defective cartridge that will not snap it to the printer.

I suggest that you slightly pull the clip away from the cartridge by holding it with your thumb and index finger and then check if it snaps in.

If the issue still persists, please contact HP phone support from this link: www.hp.com/contacthp
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

You have a good day ahead.