New Envy 6255 won't print color

[rob139]

New HP Envy 6255. Pain in the neck to set up.  Once it did, won't print in color.  Test and elignment pages print color. Why I bought HP again I'll never know . . . .

[senan6806]

@rob139

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

Since the test page and alignment page contains color, it could be an issue with the printer driver installed on your Mac. Removing the existing printer driver and the setting up the printer with Apple AirPrint may resolve the issue. Let's try these steps:

Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how it goes!

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Have a great day!