New HP Deskjet 3632 Freezing after a few hours, Have to unplug and re-plugin to get working again.

[JacobLE]

Like the title says, I just purchased a new HP Deskjet 3632 from Walmart on Mar 23rd, 2020. When I first installed the printer it worked fine, then after a few hours it froze up and I was unable to connect to the printer (said it was offline). I tried pressing and then holding down the power button to try and power cycle it, but it was completely frozen with all the power and wifi buttons lit up. I had to unplug the printer and replug it in for my computer to find it again and reconnect. Then again the same problem. It seems if I dont use the printer for a couple hours i freezes up and becomes non-responsive. Only solution is to unplug and replug each time I want to print. I tried returning it to Walmart under their 30-day return policy, but due to COVID-19 they are not accepting any returns at all of opened products.

[Betty0610]

@JacobLE

Welcome to the HP Support Community.

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

Make sure the printer is connected directly to a wall outlet.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[JacobLE]

After unplugging and plugging the printer back in, again, I checked for a firmware update but it is already up-to-date.

"The printer is up to date.

No new updates are available this time."

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!