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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Welcome to the HP Community --
One Idea - Brand new "just out of box" printer...
Remove the intake tray and look inside -- there might be a bit of cardboard in the back meant to keep the tray from banging about during transit.
Check any door, section that will open and check.
Use the "Jam and Feed" Troubleshooting document as a guide.
Use the user guide to see information about loading paper.
User Guide – HP OfficeJet Pro 9010e Series
Check for tape, too...
Open up the printer and check around for bits of blue tape where there should be none. Could be anywhere though it should certainly be somewhere you can see it and get to it.
Video
Document
HP OfficeJet Pro 9010, 9020 printers - Paper Jam error
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References / Resources
Technology Tips Video Gallery from our HP Expert greenturtle
Technology Tips YouTube Video Help for Printers
and
Technology Tips Officejet Pro 9015
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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HP OfficeJet Pro 9015e All-in-One Printer
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