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‎11-11-2022 09:11 AM - edited ‎11-11-2022 09:12 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281cdw

I just installed two genuine HP toner cartridges to replace two that are empty. I'm getting the non-HP chip error.

The printer's firmware is up to date. Its scanner function works. 

I've taken them out and and put them back in a bunch of times, and gently wiped the chips with a lint-free cloth. No luck. 

What the heck?

Category:
1 person had the same question
1 REPLY 1

‎11-16-2022 12:47 PM

HP Recommended

Hello @Miamc ,
Welcome to the HP Support Community!

 

Windows 10

 

Install the latest firmware: HP Color LaserJet Pro M280-M281 Multifunction Printer series Firmware Update Utility 

Be sure to read the instructions, "Expand all".

 

Hope this helps! Keep me posted.
Andr-1611

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