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‎11-12-2024 08:26 AM

HP Recommended

New printer HP OFFICEJET PRO 9125E error message F0.01.01.02 FW VERSION 6.20.1.5-202403010422

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1 REPLY 1

‎11-13-2024 12:35 PM

HP Recommended

Hi @SassFrey,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The error message F0.01.01.02 on your HP OfficeJet Pro 9125e suggests a firmware issue or hardware malfunction. Here are a few steps to troubleshoot and resolve this.

 

Power Cycle the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for at least 30 seconds before plugging it back in and turning it on. This may help reset any temporary software or hardware errors.

Update the Printer Firmware

  • Visit the HP Support website and search for the HP OfficeJet Pro 9125e printer.
  • Download and install the latest firmware update if one is available. This may address any known bugs or compatibility issues.

Perform a Hard Reset

  • Press and hold the Power button for 10-15 seconds to perform a hard reset.
  • This can sometimes clear errors that are related to the printer’s internal memory.

Check for Hardware Issues

  • Ensure there are no paper jams, or foreign objects inside the printer.
  • Check that the ink cartridges are installed properly and the printer is not reporting any issues with them.

Reinstall the Printer Software

  • Uninstall and reinstall the printer drivers on your computer. Sometimes a fresh installation can resolve firmware communication issues.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

 

I am an HP Employee.
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