New printer has e0 error

[wayneh901]

New printer, new cartridges. Error code e0. Won't print

[Raj_05]

Hi @wayneh901,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "e0" error on the HP DeskJet 4255e typically indicates a problem with the printer's cartridge or printhead. Since your printer is new, here are a few troubleshooting steps to resolve the issue.

Check the Cartridges:

• Ensure the ink cartridges are correctly installed. Remove the cartridges and reinsert them carefully, making sure they are secure.
• Check for any protective tape or packaging that might not have been removed from the cartridges.

Inspect the Printhead:

• If the error persists, remove the printhead (if accessible) and check for any obstructions or protective materials left inside.

Reset the Printer:

• Turn off the printer.
• Unplug it from the power source.
• Wait for about 30 seconds to 1 minute before plugging it back in and turning the printer on again.

Check for Paper Jams:

• Sometimes, paper jams or debris inside the printer can trigger errors. Open the printer and inspect for any stuck paper or foreign objects.

Ensure Correct Cartridges:

• Make sure you are using the correct and compatible ink cartridges for the HP DeskJet 4255e. Using third-party or incompatible cartridges might cause errors.

Update Printer Firmware:

• Check if there are any firmware updates available for your printer via the HP Smart app or the printer's settings.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support