New printer

[Lynnnffc]

Hi 

I got printer HP DeskJet 2820e AiO wireless printer and I'm getting flashing E 3 and flashing cancel the x button and flashing paper symbol and says got cartridge jam and no ink in it as can't put ink cartridge in it someone please HELP ME 

[Garp_senchau]

@Lynnnffc, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're experiencing a cartridge jam and flashing E 3, cancel (x), and paper symbols on the HP DeskJet 2820e AiO wireless printer, here's how you can troubleshoot and resolve the issue:

Turn Off the Printer: Start by turning off the printer using the power button.

Check for Obstructions: Open the front door of the printer and gently remove any jammed paper or foreign objects that might be causing the obstruction in the cartridge area.

Remove and Reinsert Cartridges:

• Carefully remove the ink cartridges from their slots.
• Examine the cartridges for any visible damage or obstruction.
• Wipe the cartridges with a dry lint-free cloth to remove any dust from the copper contacts.
• Reinsert the cartridges securely into their slots.

Ensure Proper Carriage Movement: Manually move the carriage (the part that holds the cartridges) to ensure it floats smoothly without restriction.

Close the Printer: Ensure that all access doors and trays are in the correct position and securely closed.

Restart the Printer: Turn the printer back on to see if the issue persists.

Printer Reset: If the error continues, perform a printer reset by unplugging the printer power cord from the electrical outlet, waiting for about 60 seconds, and then plugging it back in.

Check Ink Levels and Cartridge Compatibility:

• Ensure that the correct HP ink cartridges are being used for the printer model.
• Verify that the ink cartridges have sufficient ink levels and are not empty.

Also, refer to this guide: HP DeskJet 2800, 4200, 4900 Printers - Blinking lights and error codes | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,