No 5x7 option when printing

[zales127]

I have an HP 2700e Im just trying to print simple 5x7 invitations. Everytime I go to print the 5x7 option disappears and its maddening. I have changed it in my preferences and on my HP site and its not there. I got it to print 1 time and it cut off. Now it defaults ot some 2L thing and cuts off my invitation. This is making me insane. 

[Dragon-Fur]

@zales127 

Welcome to the HP Community --

Perhaps the paper size and type detected in the printer's Tray and Paper settings do not match the app settings.

What?

Load the paper into the intake tray on the printer.

Reference:  User Guide - HP DeskJet 2700e All-in-One series

Starting on Page 12

Next,

Update the paper size / type settings for Tray and Paper -- Page 16

The printer lacks a full service touchscreen printer control panel --

Use the Embedded Web Server (EWS) to check / adjust the default paper sizes / types for small, medium, and large paper.

EWS "Tray and Paper" is also available from within HP Smart (Windows or Mobile).

=================================

Printer - Tray and Paper

Depending on the printer model, the information might be checked on the touch-screen Printer Control Panel.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Example - Tray and Paper

Retain_Printing_Preferences_20

=================================

Printer - Job Submission

The job submission depends on the Operating System, app / software you are using, and the type of content.

For example,

5x7 might be a standard size for image printing on photo paper and / or maybe Index card 5x7.

Reminder:  EWS Tray and Paper sizes / types are not always an exact match to Shortcuts / Preferences paper types.  It is sometimes necessary to "best guess" the paper type in the job setup to the paper type set in Tray and Paper.

The "trick" might be selecting the matched set >> paper size with the proper paper type/size setting.

Example - HP Smart - Windows - Simple Photo Print

HP_Smart_Win_Print_Photo_4x6_All_3

Your description "Preferences" hints at having installed the Full Driver printer software in Windows -- perhaps you refer to "Printing Preferences".

Perhaps you are printing in Word -- or you might be printing a PDF formatted file.

Perhaps you are printing using your Mobile device -- this can be tricky but generally works when the settings you need are available (AND Tray and Paper are already set).

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP DeskJet 2700e All-in-One series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"