No Color printing

[1Macgyver]

My OfficeJet 100 mobile printer does not print color and the menu does not give me an option anymore. Furthermore after spending at least two hours online trying to figure out through HP Help center, the serial number is not in their system so I am not able to go any farther with their help.

[Jay_G24]

Hi @1Macgyver,

 I'd like to help!

To better assist -

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a self-test page -

1. Load plain white paper into the tray.

2. On the product control panel, press and hold the Cancel button () for three seconds. The self-test report prints

Post the self-test page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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