No Log in page on printer set up

[Bob171]

When the printer was installed on our local network an administrator password was set in the EWS. We now to access the setting hidden behind the password but there appears to be no page to input the password

The password is known but there is no way inputting it.

The printer has been disconnected from the network and reconnected via USB only, again no input page.

Is it possible to do a factory reset via the printers control panel

Thanks.

[sandytechy20 · Accepted solution]

@Bob171

This is a great location to get assistance! I read your post and see that you are not getting EWS login page. I would like to help you resolve this issue.

Try to login to the EWS page from a different web browser and check if you are getting the Login page.

If you want to do factory reset on the printer.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I have sent the required information in private message.

Cheers

[Bob171]

Thanks very much, problem fixed.

The login page becomes available when I used Internet Explorer 11 as the browser rather than MS Edge.

Thank you.

[DavidSMP]

Hi @Bob171,

I am glad that the issue has been resolved. Great work. As @sandytechy20 is out of office, I am responding on his behalf.

Take care and have a great day. 🙂