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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- No Paper Pickup

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06-19-2020 01:46 PM
Hello,
I have a LaserJet Pro M501, recently got an error message on the Control Panel. Message: No paper pickup. Press [OK] to continue.
I pressed the [OK] button many times but the message does not go away. I check the pickup rollers and they seemed to be clear. Paper tray is full.
Printer is just over a year old so I'm assuming that the user did something that knocked one of the sensors out of place. First time I have seen this and HP Support was not much help.
Thank you for your time and help.
Solved! Go to Solution.
06-19-2020 02:13 PM
Does the pickup roller actually rotate? Can you hear it try to pickup the paper. Turn the printer around and look from the back into the tray, you will have to lift the cover and confirm that the paper actually lifts properly and the the roller is turning. It could be a broken feed shaft or a damaged pickup roller.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.