No black ink on test page after replacing cartridges

[RussellDarling]

After replacing ink cartridges due to ink being low, the printer test page is only showing colour with no black text.  I have tried cleaning the cartridges via the screen tools options, but that has not worked.

I also put in further cartridges and still no black text.

Printing a plain text document produces a blank page.  

There are no error messages on the printer display.

Russell Darling

[jabzi]

Hello,

Please click HEREto access the steps that should resolve the issue .

[RussellDarling]

Thank you for your reply.

I found that web page earlier and went through all the steps, but still no black text.

Russell Darling

[jabzi]

Hello, 

Since you mentioned trying all the steps mentioned in the previous post, i think the issue is with Printhead.

I'd suggest you to contact HP Tech Support. click the below URL to check for Support Options available.

https://support.hp.com/us-en/contact-hp

[RussellDarling]

Thank you.  I will contact support tomorrow.

Russell Darling

[RussellDarling]

Having rested the printer overnight and taken the cartridges in and out this morning, a test page appeared to be better with some black text appearing!

A further cartridge clean and an alignment produced a reasonable test print which was accepted by the scan.

So my problem seems to be resolved with no need to contact support.

However, as I have "spent" around 30 pages of my instant ink quota trying to cure the problem, I will request a credit via support?

Russell Darling

[MKazi]

@RussellDarling

Thank you for your reply.

I truly appreciate your patience and efforts. 

Glad to know that the printing is fine. 

However, since the instant ink account details are confidential, please reply to my private message with your instant ink account information. This information will help me to assist you further.

Feel free to reply.

Happy printing! 🙂