cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 2 0 0
Message 1 of 7
223
Flag Post

Solved!

No filtering fail

HP Recommended
Microsoft Windows 10 (64-bit)

I am also having trouble like other users. My printer isn’t connecting to my network, and is printing a no filtering fail on the summary.

 

Things I've tried:

  • Factory reset
  • Hard reboot
  • Adding the printer MAC address to my router
  • Connecting the printer with an ethernet cord to try and update the printer firmware 
6 REPLIES 6
Highlighted
Level 17
Level 17
29,385 29,105 5,046 11,505
Message 2 of 7
Flag Post
HP Recommended

Hi,

Please clarify your router brand and model. May it Verizon FIOS by any chance?

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Highlighted
Author
New member
4 2 0 0
Message 3 of 7
Flag Post
HP Recommended

Hi Shlomi

 

I own my own router. It is Netgear R6700V2. 

 

Thank you

Reply
0 Kudos
Highlighted
Level 17
Level 17
29,385 29,105 5,046 11,505
Message 4 of 7
Flag Post
HP Recommended

Thanks for clarifying,

Please make sure your router firmware is up to date, consult its documentation to ensure it is updated.

 

Also, make sure the printer firmware is up to date too:

https://support.hp.com/us-en/document/c02919168

 

Now try reconnecting the printer and check for any difference, if the same persists be sure to clarify the printer model too.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Highlighted
Author
New member
4 2 0 0
Message 5 of 7
Flag Post
HP Recommended

Thank you Shlomi! It resolved my issue

Reply
0 Kudos
Highlighted
Level 17
Level 17
29,385 29,105 5,046 11,505
Message 6 of 7
Flag Post
HP Recommended

You’re much welcome @rodriguez0411!.

Great to see the problem is resolved!



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Highlighted
New member
1 1 0 0
Message 7 of 7
Flag Post
HP Recommended

I have the same problem. My printer suddenly stopped printing and showed the Filter failed message.

I have a deskjet 1000 and MacOS Mojave, which I updated to Catalina last night, following the solution instructions posted in this forum.  However, when I tried to update the firmware, the link did not work, and, when it worked, HP website stated that it couldn't find the firmware.  

 

I tried the remove and add printer in System preferences but Air print is not available as a choice, only USB. I updated my MacOS and rebooted the computer....none worked.  Our router is a central one and distant from my work desk.  

Any suggestions for a fix on this?  Deskjet 1000 printer; MacOS Catalina ver 10.15.7

Thank you. 

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation