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‎10-06-2020 04:53 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am also having trouble like other users. My printer isn’t connecting to my network, and is printing a no filtering fail on the summary.

 

Things I've tried:

  • Factory reset
  • Hard reboot
  • Adding the printer MAC address to my router
  • Connecting the printer with an ethernet cord to try and update the printer firmware 
Category:
9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2020 11:08 AM - last edited on ‎08-20-2024 07:51 AM by Retired

HP Recommended

Thanks for clarifying,

Please make sure your router firmware is up to date, consult its documentation to ensure it is updated.

 

Also, make sure the printer firmware is up to date too:

https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Now try reconnecting the printer and check for any difference, if the same persists be sure to clarify the printer model too.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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6 REPLIES 6

‎10-06-2020 10:44 PM

HP Recommended

Hi,

Please clarify your router brand and model. May it Verizon FIOS by any chance?

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-07-2020 05:07 AM

HP Recommended

Hi Shlomi

 

I own my own router. It is Netgear R6700V2. 

 

Thank you

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‎10-07-2020 11:08 AM - last edited on ‎08-20-2024 07:51 AM by Retired

HP Recommended

Thanks for clarifying,

Please make sure your router firmware is up to date, consult its documentation to ensure it is updated.

 

Also, make sure the printer firmware is up to date too:

https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Now try reconnecting the printer and check for any difference, if the same persists be sure to clarify the printer model too.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-07-2020 06:33 PM

HP Recommended

Thank you Shlomi! It resolved my issue

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‎10-07-2020 10:31 PM

HP Recommended

You’re much welcome @rodriguez0411!.

Great to see the problem is resolved!



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-23-2020 12:16 PM

HP Recommended

I have the same problem. My printer suddenly stopped printing and showed the Filter failed message.

I have a deskjet 1000 and MacOS Mojave, which I updated to Catalina last night, following the solution instructions posted in this forum.  However, when I tried to update the firmware, the link did not work, and, when it worked, HP website stated that it couldn't find the firmware.  

 

I tried the remove and add printer in System preferences but Air print is not available as a choice, only USB. I updated my MacOS and rebooted the computer....none worked.  Our router is a central one and distant from my work desk.  

Any suggestions for a fix on this?  Deskjet 1000 printer; MacOS Catalina ver 10.15.7

Thank you. 

 

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