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‎05-09-2020 01:03 PM

HP Recommended
Product: hp envy 5000
Operating System: Microsoft Windows 10 (32-bit)

Every time I try and print no ink is on the paper and the ink levels are full

1 REPLY 1

‎05-09-2020 01:48 PM

HP Recommended

Hi @Blu22cjay ,

 

Welcome to the HP Support-Community.

 

I can help you with that kind of issue!😊

In most cases, the black ink cartridge causes that kind of error. Please, check out these steps:

Take a handkerchief and the black cartridge. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. You should see a strong, black strip. Is this the case?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

 

What is the result?

I am looking forward to your feedback! 😃

 

Cheers!

Nils


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