No longer printing from my Chromebook

[Laid]

My Chromebook was printing fine, but from [edit] the printer down and changing ink cartridge it is no longer printing. The print destination on the chromebook settings names my printer and all looks fine, but I keep getting an 'error printing' message - any ideas anyone?!

[Riddle_Decipher · Accepted solution]

@Laid Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

I suggest you ensure the new cartridges are correctly installed and are compatible with the printer, meanwhile, here are a few steps that should help resolve the issue:

Step 1: Add the printer to the Chromebook

Connect the printer to your Chromebook with a wireless or USB cable connection to complete the setup. No drivers or apps are required to set up your printer.

1. Update the Chromebook to the most current version of Chrome OS.

2. Confirm the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.

3. Connect the printer USB cable to the Chromebook, or for wireless printing, continue with these steps to connect the printer to the local Wi-Fi network.

   • Printers with a touchscreen control panel: On the printer, select the Setup, Network, or Wireless menu, select Wireless Setup Wizard, and then follow the instructions to connect the printer to your network.

     If you do not know the login information for your network, go to Finding Your Wireless Password.

   • Printers without a touchscreen control panel: Press and hold the Wireless and Cancel buttons at the same time until the Power light flashes, and then wait for the Wireless light to flash. For Tango printers, press and hold the Wireless button on the rear of the printer for five seconds until the Edge lighting flashes blue.

     Within two hours, press and hold the WPS button (Wi-Fi Protected Setup) on the router until the connection process begins. The Wireless light on the printer stops flashing when the connection completes.

4. On the Chromebook, click the clock in the bottom right corner, and then click the settings icon .

5. Scroll to the bottom of the screen and click Advanced.

6. Scroll to the Printing section, click Printers, and then click Add Printer.

7. Click your printer name, and then click Add.

   

Step 2: Print from the Chromebook

Print photos, documents, webpages, and emails through the Chrome browser and supported apps.

1. Open the item you want to print.

2. Click the Chrome browser settings icon , and then select Print.

   

3. Next to Destination, click Change, and then select your printer.

   

4. Change any print settings, and then click Print.

Additional install and setup options

Use these additional options to print from a Chromebook to an HP printer.

• HP Print for Chrome app: Supports printing through the Chrome browser to USB and network connected printers. Go to Printing with the HP Print for Chrome App for more information.

• Google Cloud Print: Print from anywhere from any web-connected computer or mobile device. Go to Connecting and Using Google Cloud Print for more information.

• Wi-Fi Direct printing: To print wirelessly without joining a local Wi-Fi network, go to Printing with Wi-Fi Direct.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Laid]

Hi - Thanks for your help! Tried a couple if your suggestions 're wireless set up, not sure exactly which one worked if I'm honest, but all good now!! Thanks again!!

[Riddle_Decipher]

@Laid Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

I must say, it's been a genuine pleasure interacting with you,

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.