No matter what I do everything prints too red

[BeetleBee1]

I have an HP Officejet Pro 8620, and no matter what I do, all pictures printed off of Word always come out too red, or if it's a red-brown it comes out violently orange. Help?

[sandytechy20]

@BeetleBee1

Welcome to HP support community.

Did you make a copy and check if that prints fine?

Meanwhile:

Print a Print Quality Diagnostic Page

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

3. Swipe the display to scroll to Print Reports, and then touch Print Reports.

4. Touch Print Quality Report. The printer prints a test page.

   Figure : Example of a Print Quality Diagnostics Page

   

If that does not print fine, follow the below steps:

Clean the printhead

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

3. Swipe the display to scroll to Tools, and then touch Tools.

4. Touch Clean Printhead. There are three cleaning stages. A test page (different from the Print Quality Diagnostics page) prints between each cleaning stage. Do not use this test page for analysis. Touch No when prompted to continue the next level of cleaning.

   NOTE: 

   Mechanical noises during the cleaning process are normal.

5. Print another Print Quality Diagnostics Page to determine if the issue is resolved.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[BeetleBee1]

@sandytechy20 I tried all of that before asking, and if anything it made it worse. I ran diagnistics, cleaned and aligned the print head, and made sure both ink and paper were HP, but no luck.

[sandytechy20]

@BeetleBee1

This seems to be a cartridge issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.