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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
No way to finalize installation of my WIFI Officejet Pro 6830 on PC, even though it is well detected in first place.
Already tried on several PCs (all WIFI), using an up to date Installer, or the last HP doctor app... no way
After selecting the detected remote printer, it always tells me after a while, that it could not connect to it 😞
I can well print from my mobile, or initial Desktop (wired).
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Use this doctor instead of the other "latest" doctor:
Information / version file
Consider
Method - Create TCP IP port
Example:
How-to “Create TCP Port” Contributed by greenturtle
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel > icon view > Devices and Printers > Right-Click on the printer > Left-Click Printer Properties > Select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Create & Use TCP IP port
Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)
===============================================
No Joy?
Find, Right-Click and Remove the printer from Devices and Printers
Restart computer and log in
and start over with installation...
Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Officejet Pro 6830 e-All-in-One Printer series
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Dragon-Fur
HP Recommended
Use this doctor instead of the other "latest" doctor:
Information / version file
Consider
Method - Create TCP IP port
Example:
How-to “Create TCP Port” Contributed by greenturtle
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel > icon view > Devices and Printers > Right-Click on the printer > Left-Click Printer Properties > Select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Create & Use TCP IP port
Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)
===============================================
No Joy?
Find, Right-Click and Remove the printer from Devices and Printers
Restart computer and log in
and start over with installation...
Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Officejet Pro 6830 e-All-in-One Printer series
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Dragon-Fur
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