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‎11-23-2018 08:53 PM - edited ‎11-24-2018 08:41 PM

HP Recommended

I have the same problem.

 

I have an error message on the printer that is Labeled "Non-repsonsive Memopry Device"  then says: the memory device is corrupted or uses an unsupported format ( such as NTSF). Remove the memory device.

 

A helpful person sent me a reset procedure, but there seems to be no way to start this procedure as access to the menu under this message is necessary for the reset procedure.

 

Of course there is nothing plugged into the USB port. 

1 REPLY 1

‎11-26-2018 11:38 AM

HP Recommended

@lelou,

 

It's great to have you back and your patience is greatly appreciated.

 

After reviewing your post thoroughly, I see that  you have tried to follow the instructions and unfortunately nothing has helped to resolve this issue.

 

In this scenario, I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

Jeet_Singh
I am an HP Employee

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