Non existent paper jam. Is my printer leaking?

[Printer_lady]

I have a year old 2630 All-in-one HP deskjet, connected to a Mac. I have been printing a lot lately on photo paper with no problem until today. Printing keeps stopping and I'm being told there is a paper jam. Following the online agent's instructions, I have checked thoroughly and there isn't. Despite following all the instructions, it still keeps happening - and more frequently. One thing is that when I turned it upside down as instructed during the checking process, I found what appears to be black ink on the underside - just on one side only. I'm wondering if there is a leak - and I still don't know how to fix the non-existent jamming problem. I've exhausted the online agent advice, it's Friday night and there is no real human at the HP office until Monday. Isn't it always the way!

[Kumar0307]

@Printer_lady

Welcome to the HP Support Community!

• Remove the ink cartridges carefully and check if any of the ink cartridges is actually leaking. If yes, then contact HP Support as mentioned below.
• There is a part in the printer called as a Service station where some amount of ink may be accumulated which is normal. It is designed to collect the ink used in servicing. 

If you have tried all the troubleshooting steps mentioned in this document to clear the paper jam error and the issue still persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

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