Not able to connect to instant ink after connecting via ethernet to pc

[Taize]

I have 2 issues:

1. Ethernet Connection: I am not able to connect to instant ink after connecting my Officejet Pro 8610 to my PC via ethernet cable.  How can I connect it to instant ink?  I used to have it on a wireless network, but was having issues with the printer going offfline, so I conected it to my pc using an ethernet cable.  It somehow lost the ability to connect to the internet via wifi

2. Wireless Connection: .  How can I get a stable conection to the printer without having it go offline by itself when its on a wifi connection?

I need to resolve this as soon as possible since my Instant Ink will be disabled without a connection to the internet.

[asmita6658]

Hi @Taize

Welcome to the HP Support Community. 

Try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor. 

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.
15)Click on the downloaded file and follow the on-screen instructions.

You may also refer to this document for further steps - HP Printers - Printer is Offline (Windows)

Let me know how that goes. 

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