Not compatible cartridges, not printig , HP deskjet 3545

[Klara66]

 I am using my printer with genuine HP colour and black cartridges. Suddenly my printer shows today the info : not compatible cartridges, these are not fitting to this printer.

What is the matter? My printer is not printing anymore.

I tryed: switch off, switch on, take out and put the cartridges in again and again, and it is not working.

Request you to please help in the matter.

[DavidSMP · Accepted solution]

@Klara66,

Thanks for visiting the HP community. A very good day to you!  I read the post regarding issues with the incompatible cartridge error messages. I will be delighted to assist you here. 

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well.  Kudos to you on that score.  I take it as a privilege to share this platform with you. 🙂

To assist you with accurate information I would require more information regarding this:

• Did you check by replacing the seemingly faulty ink cartridge?
• DId this occur after a recent power outage or surge?

For now, try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3540-e-all-in-one-printer-series/52859... by following instructions from the section “Step 1: Reset the printer”

Then from this link: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3540-e-all-in-one-printer-series/52859...  (HP ENVY 4500, Deskjet 3540 Printers - Cartridge Missing or Incompatible Ink Cartridges Error Displays)

• Step 1: Make sure the cartridges are compatible
• Step 2: Remove, inspect, and reseat the cartridges
• Step 3: Clean the electrical contacts
• Step 4: Remove and reinsert the cartridges again
• Step 5: Clean the cartridge contacts again
• Step 6: Restart the printer
• Step 7: Identify the cartridge to replace
• Step 8: Load paper
• Step 9: Replace the cartridge (You could contact a local store)

Replacing the faulty ink cartridge should fix the issue if the printer’s hardware is not faulty. I am being honest about it by keeping your best interest in mind. If the issue persists, then I will send you a private message to assist you with the next course of action. Please check your forum private message box on the upper right corner next to the bell notification icon for a private message from me.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[Klara66]

Dear David,

thanks a lot for your feedback.

First of all the answers of your questions:

• Did you check by replacing the seemingly faulty ink cartridge?  - No, because these cartridges are almost brand new.
• DId this occur after a recent power outage or surge? - To tell the truth we had power outage 3-4 times, but after the last one the printer was working for 3-4 days.

If you have any new advices besides the last ones (which seems to be a pretty long procedure:)) based on the information above, I look forward the simple solution if there is any.

Thansk in advance 

Best regards

Klara66

[Klara66]

Dear HP,

thanks for your support,  at the end the call center helped me to identify the problem, which was the mistake of the color cartridge. We solved the problem, the printer is working:)

Moreover they exchange the wrong cartridge by post.

That is HP service, thanks a lot!!!

Klara

[Jeet_singh]

@Klara66,

Thank you for replying,

I'm glad to hear your issue got resolved by replacing the ink cartridges.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂
Regards,