Not printing with all colors

[Iceskatergirl]

All ink cartridges are full. Printer will only print in shades of blue and gray. The test pages that are supposed to have boxes of black, pinks, yellows and blues print with only boxes of blue, purple, and grays. Would love to upload the test sheet but don't see the option. Does anyone know how to fix this?

[KE_73]

Hi Iceskatergirl,

Welcome to HP forum and I hope can help answer your query or solve your problem.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Solution two: Allow automatic servicing to complete

Many print quality problems with black ink, such as poor black text or issues that occur with a newly installed black cartridge, clear up with the printer's automatic servicing routine. There is nothing you need to do. The print quality should start improving in a few hours.

• If waiting for automatic servicing to complete resolved the issue, you do not need to continue troubleshooting.
• If waiting for automatic servicing to complete did not resolve the issue, continue to the next solution: https://support.hp.com/us-en/document/c03640157?jumpid=reg_r1002_usen_c-001_title_r0001

If you cannot wait for the automatic servicing to complete, cleaning the printhead might help. Cleaning the printhead uses more ink than the automatic printer servicing.

1. From the Home screen on the printer control panel, touch the Right Arrow , and then touch Setup .
2. Touch Tools, and then touch Clean Printhead.
3. Wait while the printer cleans the printhead and then prints a test page.

   NOTE:  You might have to clean the printhead several times to correct the issue.

   • If these steps resolved the issue, you do not need to continue troubleshooting.
   • If the issue persists, continue to the next solution: https://support.hp.com/us-en/document/c03640157?jumpid=reg_r1002_usen_c-001_title_r0001

NOTE: To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

[Iceskatergirl]

Thank you for the advice but none of those things are helping. Please let me know if anyone else has any ideas! Thanks!