Not printing

[sheamansenior]

Hi, my Desktop 3630 has been working fine & prints documents, photos etc, on the AA Route Planner site, I hit Print, it goes to the printer, but the display of what will print is blank, trial print & it is a blank sheet?

Have had several HP printers & never experienced this problem on AA site before?

Help appreciated

Danny

[Chimney_83 · Accepted solution]

Greetings @sheamansenior,

Thanks for the post. 

I understand that you are unable to print from your browser but are able to print from other applications. 

Not to worry, I will be glad to help. 

Have you checked the print preview before you print?

May I know the browser you are using to print?

Recommend you open the website on any other browser on your computer and try to print. 

If the issue persists on a different browser as well, recommend you uninstall the printer software and settings by following the procedure mentioned below and install it back. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Let me know if this helped. 

[sheamansenior]

Hi Chimney_83HP

Many thanks for your prompt resonse, your suggestion to use a different browser resolved the issue, I downloaded Firefox Mozilla & it worked first time. I had gone the long route of reinstalling the Printer software!

Many thanks for your help

Danny

Sheamansenior

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.