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‎09-17-2023 02:23 AM

HP Recommended
Operating System: Microsoft Windows 11

My new 304xl cartridges are installed but I get a message saying incompatible.  The colour shows as empty and correctly shows as 304 but the black shows incompatible and shows as 524xl which is just not right.  Genuine HP 304xl cartridges

1 REPLY 1

‎09-20-2023 01:02 AM

HP Recommended

Hi @nothsa,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, you may refer to this document.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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