OFFICE DESKJET 3835 ONLY PRINTS IN BLACK N WHITE

[JBROOK296]

END RESULT

When i first bought this printer officejet 3835 all was ok  printing in colour was working as default in partnership with the black.Now all of a sudden i can only get monochrome  on the odd occasion when printing emails off i get colour.But 99% of the time its monochrome.AS you can see from the pictures  i get error message.After uninstall  and reinstall of the printer and software i get colour on test page  then after that monochrome again.I have gone into printer settings to see if i can see a conflict.There seems to be none..I have no other printer installed.Can someone please help me with this problem before i throw the printer in the trash.

thanks

john

[Betty0610 · Accepted solution]

@JBROOK296

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[JBROOK296]

hi

sorry for late reply i did as you asked deleted all traces of my original software  restarted the pc and downloaded  the windows 10  hp printer app from the link you sent me

I am happy to say at this moment in time its all working how it should my monochrome world as turned to colour

thanks for your help

john

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)