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Locked

‎09-10-2013 11:07 AM

HP Recommended

HOW DO I UNBLOCK MY WIRELESS SYSTEM

13 people had the same question
14 REPLIES 14

‎09-10-2013 11:18 AM

HP Recommended
Hi there,

I would start with resetting the network defaults

Also check that you have not setup an administrator by mistake.

Good luck
JonW

I work for HP
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‎09-10-2013 11:34 AM

HP Recommended
ON THE PRINTER DISPLAY OF SETTINGS, NETWORK, WIRELESS, ALL ITEMS ARE BLOCKED WITH A LOCK SYMBOL. HOW CAN I UNBLOCK THESE ITEMS
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‎09-10-2013 11:43 AM

HP Recommended
HOW DO I UNDO THE ADMINISTRATOR?
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‎09-10-2013 11:44 AM

HP Recommended
I AM THE ONLY ONE ON THIS COMPUTER AND LISTED AS ADMINISTRATOR
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‎09-10-2013 12:30 PM

HP Recommended

It sounds like someone has setup an Administrator on the printer.

 

Did you originally setup the printer or did it used to belong to someone else?

 

 

JonW

I work for HP
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‎09-10-2013 02:12 PM

HP Recommended
I BOUGHT THE PRINTER FROM OFFICE MAX IN 2012. THIS IS THE BIGGEST PROBLEM THAT I HAVE HAD. I NEED TO KNOW HOW TO UNBLOCK THE WIRELESS ITEMS.
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‎09-10-2013 03:27 PM

HP Recommended

OK, I was just making sure.

 

Try this document  http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02886889&lang=en&cc=us&taskI...

 

It talks about setting up networking

 

This link is to the manual  http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&lc=en&dlc=en&document=&product=4323659

 

You could also do a factory reset which is given in this thread

 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup-e-g-Windows-8/HOW-DO-I-RESET-OFFICEJET...

 

Good luck

 

JonW

I work for HP
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‎04-27-2015 01:10 PM

HP Recommended

to unlock the wireless...

turn off the printer... wait 15sec

turn on again

press back button (arrow) on display 4 times

now select the reset option, and do the partial reset, that will do the resect factory on it

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‎08-19-2015 05:19 PM

HP Recommended
  1. Press the "Go Back" (looks like an arrow) button 5 times in a row
  2. Press Support Menu
  3. Hit the > button to "Reset" Menu
  4. Hit the > button to Semi-Full Reset
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